Leasing Agent (Temporary)
POSITION: Leasing Agent (Temporary)
REPORTS TO: Regional Property Manager
LOCATION: Calgary, AB
Marketing and Leasing
Perform the overall leasing and resident relations function at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move in, move out, notice, rescinded notices, etc;
Select, train, mentor and schedule part-time and/or support staff at the property, ensuring appropriate coverage based on availability and seasonality;
Work with the Marketing and Property Management teams to develop and implement quarterly and annual sales and marketing plans;
Market and show available suites to prospective residents, and manage the presentation of application forms to Property Management for approval;
Update advertising and media channels, promotional programs and signage for the property;
Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately;
Participate in the development and implementation of the property’s marketing and leasing budget; Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building and value added services provided, and act as a resource interdepartmentally as a subject matter expert on the property;
Communicate and work with Property Management to ensure suites are delivered on time and as promised, and conduct move in inspections and orientation with residents;
Assist in the monitoring of and content creation for the property’s social media channels and other web-based marketing initiatives, which may include blogging and drafting responses to posts from the public for approval;
Maintain a working knowledge of competitive buildings and conduct quarterly market surveys of these properties;
Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property;
Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.
Resident Relations and Customer Experience
Actively manage the renewal process with existing residents and solicit renewals with a view to maximizing revenue and decreasing turnover;
Facilitate the negotiation of renewal offers with Property Management;
Organize resident engagement and retention events and activities at the property based on your target market, with a view to developing relationships with residents;
Contribute to the property’s quarterly newsletter.
Reporting and Administration
Report on vacancy, traffic and other metrics on a weekly basis;
Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation;
Ensure that all deposits are paid and deposited in a timely manner and entered into the property management system (PMS).
Other related duties as assigned.
Experience – 1-3 years experience in residential property management, hospitality, seniors housing, customer service, real estate sales or marketing.
Education - High School diploma supplemented with post-secondary courses in Business or Real Estate Administration.
Relationship Skills - Excellent oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with prospects, residents and internal staff.
Organizational/Multi-Task Skills - Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; ability to use initiative
and self-managing skills to work independently with minimal direction and respond effectively to issues that arise.
Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
Knowledge – A complete understanding of all applicable laws, legislation and rights concerning resident/landlord relations.