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Senior Property Manager

POSITION:                 Senior Property Manager


REPORTING TO:       Vice President, Real Estate


LOCATION:               Toronto, Ontario




The Senior Property Manager, reporting to the Vice President, Real Estate, ensures that assigned retail properties and office buildings are operated and maintained in a cost-effective, safe and efficient manner. The incumbent is accountable for the financial and operational performance of a large and / or complex group of properties typically totaling in excess of 850,000 square feet within a region and acts as a primary day to day contact with the tenant.  In addition, the Senior Property Manager will be responsible for maintaining and enhancing tenant relationship. 




  • Performs financial control activities including the development of annual operating budgets, performing monthly budget analyses and re-forecasting allocations as necessary, 100% rent collection and meeting annual targets.

  • Liaises with leasing, legal and construction in the overall management of the properties as needed

  • Liaises with the tenants on day-to-day property management issues.

  • Develops and maintains preventative and corrective maintenance schedules; and oversees maintenance activities.

  • Meets provincial/federal/municipal legislations and standards with respect to employment standards, human rights, employment equity, health and safety, environmental, etc.

  • Manages sub contractor activities for goods and services including preparation of tender documents, tender and bid analyses, negotiating best possible terms and preparing contract documents and monitoring sub-contractor performance as per process and procedures.

  • Supervises Team Members including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance.

  • Oversees the portfolio including the prioritization of departmental tasks/ deadlines and balances Team Member workloads.

  • Prepares strategic analysis of properties considering financial indicators, market analysis and long term project plans.

  • Monitors service level request from tenants and ensures that they are within the scope of the leases.

  • Responds to Tenant billings and notification.

  • Approves and authorizes the rent rolls.

  • Provides recommendations of account write offs for senior management for approval.

  • Preparation of short term leases for temporary tenants and kiosks.

  • Perform Annual Building Inspection (ABI) activities.

  • Monitor Tenant Service work activities.

  • Ensure effective marketing and promotional activities are executed in properties where applicable.

  • Performs other duties, as assigned.




  • 5 to 10 years experience in a property management environment with a thorough knowledge of retail/commercial environment, technical, financial, leasing and administrative functions.

  • Managing and motivating functional teams.

  • Exceptional leadership qualities including ability to lead, motivate and coach staff

  • Ability to work under limited supervision within tight deadlines in a fast paced environment

  • Highly motivated and success driven

  • Excellent time management skills and ability to manage conflicting priorities

  • Excellent communications skills, including effective presentation skills

  • Certified Facility Manager (CFM), Certified Property Manager (CPM), Facility Management Administrator (FMA), Real Property Administrator (RPA), Certified Shopping Center Manager (CSM), Accredited Shopping Center Manager (ASM).

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