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Resident Manager

POSITION:                 Resident Manager


REPORTING TO:       Property Manager


LOCATION:               Winnipeg, Manitoba




  • Effect repairs requested by residents. All requests should be inspected before a purchase order is requested for any trade work, to establish the nature of work and whether the resident manager can complete repairs or if a trade is required. Inspection is also required to determine if the work is the result of tenant negligence in which case the repair will be charged back to the resident.

  • Perform maintenance repairs and refurbishment as necessary (i.e. broken doors hinges, replacement of taps, sinks, toilets, carpet rip-out, linoleum and tile removal for installation of new tile, caulking tubs, reset toilets, minor drywall repair, p-trap change, fence or gate repairs, paint touch-ups)

  • Contract appropriate maintenance/repair trades persons if resident manager is unable to repair. All contractors and vendors must be issued a Purchase order before commencement of work

  • Prepare deficiency reports, complete all necessary repairs as required for upcoming vacant units to prepare for move ins

  • Clear snow and ice within 24 hours after snowfalls end

  • Monitor cleanliness and damage in individual suites (either when visiting unit for repairs or arrange a 24 hour notice of entry if suspect damage is being done to unit)

  • Monitor exterior light timers-altering on/off times with the seasons

  • Ensure containerized garbage bins and surrounding area is kept clean, and that bins are placed in designated locations

  • Maintain daily snow logs

  • Enforce complex rules as necessary

  • Follow up requests for repairs, painting etc. to ensure that the necessary work is in fact carried out, so that the vacated units are made ready for occupancy as quickly as possible and existing tenants are serviced promptly

  • Accept rental calls, provide information, set up appointments to view suites

  • Show and rent units

  • Complete paperwork as required. If necessary, a credit check can be done through the Head office (ensure the Privacy form is signed and attached to the application)

  • Upon acceptance, notify prospective tenant and arrange to meet to sign the lease agreement, supply with Shaw form, obtain picture identification and collect balance of security deposit. Provide new tenant with Pre-Authorized payment enrolment form to be effective second month of tenancy

  • If rejected, refund any security deposit monies that may have been paid

  • Security deposit and first months’ rent (in the form of a certified cheque or money order) are to be collected in full prior to release of keys and tenant occupancy

  • A detailed review of the unit (move in section) prior to occupancy must take place and the move in report completed. Upon move in, provide the resident with a copy of the lease, move in report, keys and strongly suggest that they carry tenant insurance

  • Tenant must provide proof that all utilities are in their name-effective date of move in

  • Maintain a waiting list of prospects when fully occupied

  • Collect rents and provide receipts for all payments

  • Follow up on residents who have not paid rent and provide appropriate notice to delinquent tenants under the direction of Head Office. All delinquent rents must be paid in the form of a money order or certified cheque

  • Keep accurate records pertaining to occupancies and vacancies arrears etc.

  • Attend to collection of late rents and/or NSF payments (knocking on doors, calling after hours) as directed by the Head Office

  • Cash payments are not accepted

  • Enforce complex rules (i.e. no loud parties and no disturbing disturbances after 10pm)

  • Responsible for utility connections and disconnects for vacant units

  • Deliver all notices and resident mail outs

  • Maintain current and accurate list of residents names and phone numbers

  • Follow up contractor requests for repairs, maintenance, painting to ensure work was satisfactorily completed and advise Calgary Head office

  • Ensure vacated units are made ready for occupancy as quickly as possible and existing tenants maintenance requests are attended to promptly

  • On Call duties are also your responsibility as Resident Manager which include taking the “On Call” phone twice a week and on weekend rotation

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