Regional Property Manager
POSITION: Regional Property Manager
REPORTING TO: Senior Director, Property Management
LOCATION: Calgary, Alberta
Oversee day to day management of the properties.
Ensure excellent resident relations through personal contact and excellent customer service.
Supervise all property staff to ensure high standards are maintained in accordance with established policies.
Interact and effectively communicate directly with owner representatives on financial performance, property operations, staffing and resident relations.
Recommend rental policy for residential suites, guest suites, laundry facilities, roof top and other revenues.
Oversee monthly market surveys and have a thorough understanding of competition and current market conditions.
Responsible for building revenue and expenses including operating within an approved budget; analyzing monthly financial statements and preparation of monthly management reports and submitting accruals for yearend financials.
Preparation of annual revenue, expense and capital budgets.
Responsible for prudent purchasing practices in accordance with company policy and client agreements.
Monitors collection of rental payments, undertakes arrears collection, negotiations, eviction proceedings, maintains liaison with lawyers, collection agencies etc. to ensure proper collection of account receivables.
Approve or decline resident applications based on background and credit checks. Approves completed lease documents for execution.
Oversee the lease renewal process, approving renewal amounts within budget parameters, and approval of any non-renewal notices to be issued.
In collaboration with the Technical Services team, makes recommendations and oversees execution of capital projects and preventative maintenance program for plant and equipment; develops and directs implementation of improvements; obtains prices, secures and monitors maintenance/service contracts to ensure cost effective operations; conducts inspections of the properties assigned.
Ensure efficient operation, maintenance and repair of properties including compliance with government regulations, achievement of maintenance/life safety standards and sourcing cost effective ways to operate.
Supervise and/or develop appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated.
Embrace and pro-actively support the company’s culture of environmental sustainability, and corporate and social responsibility.
Responsible for knowledge of and adherence to the residential tenancy act in all jurisdictions of the portfolio.
After hours availability in case of emergencies at the properties as a secondary responder.
Other duties as required and assigned
Experience - Minimum 5 years property management experience in residential portfolios
Education - preference to post secondary in real estate and/or CPM designation. Licensed as a Property Manager through RECA.
Relationship/Leadership Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, residents and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals.
Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented.
Decision Making Skills – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
Computer Skills – Advanced knowledge of Word, Excel, Microsoft Office, e-mail and working knowledge of Yardi accounting system beneficial.
Able to travel by air, have access to a vehicle at all times and possess valid driver’s license