Property Administrator (Temporary)

POSITION:                 Property Administrator (Temporary)

 

REPORTING TO:       Senior Property Manager  

 

LOCATION:               Toronto, Ontario

 

Responsibilities:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs

• Maintain an overall focus on enhancing the customer experience

• Foster a strong customer service culture amongst all staff

• Respond to resident inquiries, feedback, complaints and concerns in a timely and professional manner with attention to corrective action where required to improve process and/or staff performance. Assist the Property Managers to provide process improvements that proactively enhance the customer experience. Administer the site staff incentive program.

• Process daily resident adjustments, including move-ins, move-outs, LMR applications, processing of lease applications, parking adjustments, rent adjustments, and resident discharge adjustments

• Receive, sort, inspect and stamp rent cheques for deposit. Follow-up with residents for rent cheques that are unacceptable

• Maintain post-dated rent cheques and apply against resident accounts when current

• Input rental payments to the property operating system, creating a deposit slip and receipt batch

• Accept and assist with review and completion of lease applications

• Prepare the renewals list for the Property Manager’s review. With a completed and authorized

• renewals list, prepare and coordinate delivery of all Notice of Rent Increases (NORIs)

• Prepare summary and detail monthly Accounts Receivable reports

• Obtain and provide explanations for long-standing accounts receivable items

• Assist the Resident Manager with collection of delinquent rents

• Administer any required N1, N4, N5, or N6 documents, followed by processing all legal actions

• Ensure that all outstanding debts are sent to collections following procedures

• Ensure that all policies and procedures are being followed, which will be audited bi-annually

• Processing rent reminders and calling residents with outstanding debts

• Code all invoices and create batches for invoices

• Reconcile and issue annual rent receipt if required by the resident

• Administer site petty cash according to established policy and procedure

• Provide administrative support for the Resident Manager and/or (Senior) Property Manager, including preparation of notices and other resident correspondence

• Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence

• Carry out other duties as may be assigned from time-to-time

Qualifications:

• A passion for excellence in customer service delivery

• A minimum two years experience in real estate property administration, or other accounts receivable

• Post-secondary education preferred

• Exceptional written and oral communication skills

• Strong interpersonal skills

• Strong command of MS Office products: Word, Excel, PowerPoint etc.

• Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense

• Yardi experience an asset