Business Support Analyst
POSITION: Business Support Analyst
REPORTING TO: Director, Business Process
LOCATION: Toronto, Ontario
Assist and support Residential Yardi Voyager users as needed, including: user queries, troubleshooting and error resolution.
Develop and maintain Yardi and other process documentation including manuals and other resource materials
Develop, maintain, and deliver Yardi Voyager training initiatives to end users and/or process owners.
Manage and maintain system security and user profiles including, periodic reviews of users’ access and permissions.
Recognize opportunities and implement enhancements to existing processes using Yardi Voyager and other systems as needed
Support technology design and re-design activities through interpretation and clarification of business requirements, processes and assess impacts of change
Create, execute, and document test cases/test scripts to validate system changes, and provide framework to support end user acceptance testing
Liaise, troubleshoot, and resolve issues directly with Yardi Voyager Customer Support and act as a key contact with vendor.
Assist and support the Director, Business Process and other Residential stakeholders to define and implement new solutions using Yardi Voyager
5 years’ experience in administration and user support of Yardi Voyager 7S
Strong understanding of Residential Real Estate and other real estate business processes
Minimum of 3 years Post-Secondary Education
Change management / process re-engineering experience, an asset.
Relationship Skills – Superior oral and written communication skills; ability to develop and sustain collaborative relationships; strong service ethic; ability to exercise confidentiality
Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands, projects and competing priorities, adaptable to constant changes; self-motivated and managed; flexible
Critical Thinking and Analysis Skills – Ability to apply a methodical approach using innovative thinking to achieve solutions.
Documentation skills – Superior ability to create and provide detailed yet useable and effective documentation as a foundation for solutions. The documentation must be able to be understood by multiple stakeholders and applied to the creation of effective solutions